Patient FAQs

Are you a clinician? See our FAQs for Clinicians

About Float

How does Float work?
How do I sign up for Float?
If I don’t have out-of-network coverage or my insurance isn’t one that Float works with, can I still use Float to pay my clinician bills?
Is using Float free?

Float has 3 service options. You select which one to use at your time of payment, or pre-select if you will use autopay.

  • Free! If you choose this option you can pay your clinician bill without using insurance benefits, or you can cover the reimbursement process yourself as you would without Float— by filing your claims with your insurance company, waiting for reimbursement,  tracking payments and resolving any discrepancies with them directly.
  • Partial Float: $3 per bill.  Float will file your claims with your insurance company. You still pay the full fee upfront, wait for reimbursement, and do tracking and resolution for any discrepancies on your own.
  • Full Float: $5-$18 per bill (the average fee is $10). This amount is calculated based on the details of your individual coverage. Your claims will be filed for you, and Float will cover your reimbursable portion up front. That means you only ever pay for the portion you are responsible for, and you never have to wait to get money back from insurance, track what's been paid back, or resolve any issues with the bill. Float’s service team will handle any follow-ups with your insurance company for you.
Can Float be used to manage in-network benefits?
Can I pay with my HSA or FSA using Float?
When does Float bill?

About out-of-network benefits

What are out-of-network benefits?
How do I know if I have out-of-network benefits?
How do I know if my out-of-network benefits can be used for a particular clinician/service?
How do I use my out-of-network benefits?
What is my out-of-network deductible?
How is my out-of-network reimbursement amount determined?
What is my “allowable amount”?
My deductible is so high that I won’t reach it in a year, even if I file all my sessions. Why should I submit claims?

Using Float

When will I get my reimbursement?
I selected the option to have my reimbursement mailed to me by my insurance (Partial Float service tier), but haven’t gotten my money and it’s been [2, 3 etc.] months. What happened?
Why does the amount I’m responsible for on my bills keep changing, when the service and the clinician are the same?
Why don’t I see my session on my insurance portal website?

Get support

Not a clinician, but want to get in touch?
If you’re a patient, connect with us at
General inquiries can be sent to

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